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  • Mail and Express Services


    21 047 16 16

    Working days from 8h30 to 19h30. Price of a fixed network phone call.




    Support line structure

    1. For information about mail and parcel products and services
    1.1 To send or change a delivery
    1.2 To track a delivery
    1.3 To clear customs for a parcel
    1.4 For information about the ViaCTT digital mailbox
    1.5 For information about Philately products and services
    1.6 To return to the previous menu

    2. Information about savings solutions, insurance, and transfers
    2.1 Savings certificates and other savings solutions
    2.2 For insurance
    2.3 For vouchers and Western Union
    2.4 For other matters
    2.5 To return to the previous menu

    3. Information about tolls, payments, and Payshop
    3.1 For toll collection
    3.2 For bill payments, taxes, or fines
    3.3 For prepaid vouchers or mobile top-ups
    3.4 For other Payshop services
    3.5 To return to the previous menu

    4. To purchase or subscribe to new CTT products and services
    4.1 To subscribe to insurance
    4.2 To subscribe to the Health Plan
    4.3 To acquire alarms
    4.4 To subscribe to savings products
    4.5 For other CTT products and services
    4.6 To return to the previous menu

    5. To speak with an assistant

  • Support and assistance to businesess

    707 200 115

    Working days from 8:30 AM to 7:30 PM. The maximum price is €0.10/min (plus VAT) for calls via landline networks, and €0.25/min (plus VAT) for calls via mobile networks. For international calls: +351212440035. Cost of an international call to Portugal.

    Support line structure

    1. If you have a contract with CTT
    1. To schedule pickups and same-day services
    1.2 To track or change a delivery
    1.3 For information about new products and services
    1.4 For billing inquiries
    1.5 For other matters
    1.6 To return to the previous menu

    2. If you do not have a contract with CTT
    2.1 For information about new products and services
    2.2 To track or change a delivery
    2.3 To schedule pickups and same-day services
    2.4 For other matters
    2.5 To return to the previous menu

    3. To purchase or subscribe to new CTT products and services
    3.1 To subscribe to Express services
    3.2 To purchase or subscribe to Mail services
    3.3 To purchase envelopes, pouches, or packaging
    3.4 To acquire alarms
    3.5 For other CTT products and services
    3.6 To return to the previous menu

    5. To speak with an assistant